Automation of services is growing at a rapid pace that gives users the capability to accomplish their everyday tasks. The industry of customer service is gaining much momentum especially due to technological advancements like Artificial Intelligence, a scientific breakthrough that has taken almost every business industry to the forefront.

Support staff members are able to be assisted via online AI-powered customer services.

AI for customer service: what is real?

According to a recent Aisera study, as high as 42% of B2C customers showed greater desire to purchase Self-Service Automation. The study goes on to state that 52% of them quit buying because of a single disappointing customer support interaction.

A recent Aisera survey showed that 55% of companies have either made or are planning to make investments in artificial intelligence by 2021. Find out what AI will benefit today's customer service call center agents and the companies they represent.

AI as a brand's messenger

Over the past five years, we've seen social media overflowing with users who are addicted to messaging apps. They are using apps for communication with their family and friends and to interact with brands that they are interested in or are familiar with.

AI can support actions that are well-informed

AI is rapidly disrupting customer service with its ability to multitask and swiftly respond to automated questions. AI-assisted customer service platforms can give responses that are precise and speedy by limiting the time spent researching and also providing strategies for action.

One-time investment to reap the benefits of a lifetime

In the present, businesses need to be able to maintain their cost-efficiency. It requires time and money to establish call centers.

Multiple support channels controlled by AI

AI technology isn't just used to provide direct assistance to clients, but it could also be used to usher customer service path. At times when issues get complicated, an intelligent system for support will have the ability to direct customers to different support channels.

AI machine learning for extra assistance

If not directly, AI functions best even indirectly for customers and service representatives alike. Human representatives can take extra assistance they need to serve customers. B2C customers. It can help speed the resolution process through identifying solutions and providing them promptly on behalf of agents.

Accurate predictions and insights

You've probably been surprised at the speed with which Amazon e-commerce app knows what you want based on your frequent page visits, cart items selection and social sharing. This is the core of a machine learning algorithms. And it is also able to determine the type of places, entertainment or products you like. AI can also predict what customers are likely to want. This ultimately benefits agents conversational service automation. These insightful predictions can be translated into future actions to be taken by the customer based on their choices such as likes, preferences and the content they have visited.

Service momentum is unaffected

Who doesn't appreciate customer support that provides quick response and uninterrupted service? One of the most surprising benefits from making use of AI to automate responses is that it's not subject to the time limitations and holidays. Customers can communicate with the robot anytime to address their concerns. This constant customer service will allow companies to respond at all times to inquiries from customers.

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